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Shipping Policy

Once your order is placed, we will provide clear communication on your order's status. Typical lead times are at 4-5 weeks.

Your kit is shipped via a freight carrier from our facility here in San Antonio to the nearest distribution center by your location. From there our trusted carrier we partner with will call you to set up an appointment date/time to deliver your kit. Your kit will arrive with two delivery professionals who will open the palletized kit and hand unload your kit from the truck into your driveway. You just need to be there to provide access, inspect and sign that you received the order.

Return & Exchange Policy

Our kits are made-to-order so we DO NOT offer any full refunds. If you are un-sure if you will like the stain color or roofing color. Go to our BYPK Accessories page to order a sample of our kits so you feel confident in what it will look like.

WE DO however offer free replacement of missing parts or parts damaged in shipping.

You have 48 hours after kit is delivered to inspect for damage or missing parts and to notify us via email at mgarcia@buildyourpergolakit.com.

WE HIGHLY RECCOMEND YOU REVIEW OUR FAQS PAGE BEFORE PLACING YOUR ORDER.  IT WILL HELP TO ANSWER ANY QUESTIONS YOU MIGHT HAVE IN REGARDS TO OUR PERGOLA KITS.

 

If you still have questions after reading the FAQS page please feel free to contact us at mgarcia@buildyourpergolakit.com or by phone at 210-599-8291. We share our office with our sister company Regal Plastics so ask for a Build Your Pergola Kit representative. 

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